There is a long-held statistic that says 70 percent of family-owned businesses don’t survive the second generation. If so, 46-year-old Darren Impson would be a strong candidate for valedictorian of the 30 percent that do.
Having worked as a securities lending trader in Manhattan, Impson and his wife, Kelly, made the decision in 2003 to leave the frenzy of New York City to join his father, Merle, who had purchased a Paul Davis Restoration franchise in Tampa four years earlier after retiring as an executive in the paper industry.
Impson began working as an estimating associate for his father’s business, but only a year later he was named “Rookie of the Year” for the entire Paul Davis network after their franchise enjoyed record sales for the franchisor recognized as one of the most trusted brands in the insurance restoration industry. Impson also became a partner in his father’s company and in 2010 he bought his father’s franchise outright before adding another neighboring franchise in 2012, allowing him to service all of Hillsborough County.
Fast-forward and it’s been almost 20 years since Impson became an owner of Paul Davis Restoration of Tampa and the growth of the company has been meteoric. Sadly, they lost Merle in July of 2022.The growth and tremendous success of his company is a tribute to him. It has become one of the largest in the Paul Davis network of more than 300 franchises, boasts $20 million in annual revenue, operates out of a 30,000 square-foot office/warehouse space in Tampa, has 55 employees and a fleet of more than 25 branded vehicles to serve its customers and clients. Impson is looking to add 20,000 square feet of warehouse space and he also owns another Paul Davis franchise with a partner that serves Pasco and Hernando counties.
Impson is a bonafide second-generation success story as a disaster recovery contractor, restoring homes and buildings damaged by flood, fire, lightning and more. A full-service, residential, and commercial emergency cleanup and restoration company for disasters of all sizes, Impson and his team help put families and businesses back together when disaster strikes.
However, nothing could have prepared Impson and his team when they were at ground zero last Sept. 28 when Hurricane Ian made landfall in Florida as a Category 4 storm with 150 mph winds, making it one of the strongest storms to ever hit the U.S. mainland. For Impson, at least there was strength in numbers, as Paul Davis was thrust headfirst into one of the largest disaster recovery operations the nation has ever seen.
“One of the benefits of being in a franchise network is the power of seeing all of the offices coming together in a hurricane of any large disaster that involves several counties or even states,” Impson said. “There were more than 39 offices that responded from all over the country to mobilize and manage the hurricane claims. We handled more than 3,000 individual claims, collectively.”
Impson’s teams oversaw everything beginning with the initial emergency work, such as the drying out, boarding up, cleaning up and remediation of structures. They also managed their customer’s contents and whether they needed to be moved to Paul Davis’s storage facility. “We can get their precious contents secured so that we can do the demolition, and of course, the reconstruction of their property,” said Impson, who added that his office assisted an entire neighborhood that was affected by storm-surge flooding. “That is the crux of what we do on a daily basis and especially during a hurricane.”
Impson has come a long way since coming to Florida after spending five years working in the financial industry in New York City fresh out of college. He worked in Manhattan before, during and after the September 11 attacks, where he and Kelly lived in Greenwich Village, near the World Trade Center. After opening his Paul Davis franchise, Merle Impson had told his son that if he and Kelly ever wanted to leave NYC and start a family, the Tampa Bay area was a wonderful place to do so.
“My wife worked for IBM at the time, and they were at the forefront of working remotely, so once her boss gave her the OK to move to Tampa and keep her job, we decided to make the move,” Impson said. “After going into business with my dad in 2003, several hurricanes hit Florida the next year and I was hooked on the business because of the crucial role we played in being able to aid people in their time of greatest need.”
Impson said he used his background in finance as a stepping stone to first investing in and later purchasing the Paul Davis franchise from his father. “It helped me to understand the importance of financial acumen,” Impson said. “Our success over the last 20 years was because of finding “A” players who were attracted to our culture and values.”
Today, Impson is already looking ahead to the next generation to possibly carry on the family’s legacy with Paul Davis. Impson’s daughter, Bella, assists the Paul Davis business development team during her summer breaks from high school.
And while Paul Davis is always giving help to the community in its times of greatest need, it also gives back. Kelly Impson makes sure that Paul Davis is closely aligned with the community and charitable partnerships such as The Children’s Dream Fund, where she is a board member. The St. Petersburg, Fla.-based organization fulfills the dreams of children who live in West Central Florida who have been diagnosed with a life-threatening illness.
“Paul Davis Restoration of Tampa has been supporting The Children’s Dream Fund by hosting events to raise money and we have made at least eight children’s dreams come true by raising more than $40,000 for this amazing cause,” Impson said.
About Paul Davis Restoration
For more than 55 years, Paul Davis Restoration has restored residential and commercial properties damaged by fire, water, mold, storms, and disasters. Paul Davis is a one-stop shop for disaster damage and restoration and is approaching 350 franchises in the United States and Canada. The professionals at Paul Davis are certified in emergency restoration, reconstruction, and remodeling. For more information, visit the company website at www.pauldavis.com. For more information about a franchise go to
www.pauldavisbusiness.com