One piece of advice I know we can give, to home buyers, sellers, and realtors,” said Ted Xavier and Yvette Lo, the owners of Pillar To Post Home Inspectors serving Centennial, Aurora, and Erie. “Don’t skip your home inspection, no matter what!”
As far as choosing home inspection as a new career, these are industry facts: The U.S. building inspector industry, measured by revenue, is estimated to have a market size of $4.9 billion in 2022, according to global research firm IBISWorld.
Launching operations in October of 2022, the Aurora, Colorado couple Ted and Yvette, have backgrounds that meshed perfectly with this new career. And not only that, franchise ownership has fulfilled some important goals for each of them.
Having come from the corporate world, Ted was looking forward to everyday life as a small-business owner as opposed to being a cog in a corporation.
“In my 15-year corporate career, all my knowledge and talent was used to make money for corporations instead of supporting our community. I really wanted to work with people in the community and help them rather than just being part of corporate America. We also have a better work/life balance,” Ted said.
A U.S. Navy veteran, Ted spent seven years handling project management in civil infrastructure and then was a catastrophic adjuster with several major insurance carriers. He said his understanding of what insurance carriers look for during the home insurance purchasing and claims process goes hand-in-hand with the home inspection process. “My background helps maximize customers’ home-purchasing power and understanding,” he said. “I have the knowledge of various homebuilding techniques that enables me to offer different viewpoints than the average home inspector.”
Yvette’s family immigrated to the U.S. from Taiwan when she was in high school, with her parents making numerous sacrifices to afford her and her brother a good life. “Growing up, my father was an entrepreneur who started and owned several businesses throughout the years. He always encouraged me to think outside the box. Ted and I owning a business means the world to my parents, especially my father, and it's a realization of the ‘American dream’ for my family,” Yvette said.
Yvette is a former paralegal who also has management experience in the restaurant industry. In addition, she is trilingual and speaks English, Mandarin and Taiwanese.
“With many years of customer-service experience, I have a deep understanding of what customers are looking for when they choose to spend their hard-earned money,” she said.
One of the many reasons Ted and Yvette chose Pillar To Post Home Inspectors is the innovative technologies the company introduced during COVID-19 shutdowns.
These advanced technologies, along with the business model, provide an exceptional home inspection with unique and innovative features that are all delivered within a seamless brand experience. All developed pre-pandemic and ready to be utilized when the pandemic struck, the new features further highlight Pillar To Post Home Inspectors’ standing as a visionary in its industry. The package is now known as the Ultimate Home Inspection and it’s revolutionizing the home inspection industry. So much so that the company was just awarded the much coveted Best Innovators by Franchise Update Media in the category of “best customer service tools.”
PTP360 is available with every home inspection and provides an interactive, 360-degree visual inspection summary that brings the inspection report to life and includes every room and a home’s exterior. It can be accessed anywhere, anytime from any device and shared with family or contractors.
PTPEstimates provides a cost estimate for inspection summary items. This upgrade is extremely useful for sellers who do a pre-listing inspection, letting them learn what recommended repairs will cost based on prices charged in their area. Estimates can be requested with one click.
PTPFloorPlan provides an accurate floor plan of the entire home. This useful upgrade can be used to determine furniture fit and placement, and also provide exact dimensions to contractors for estimating purposes.
PTPHomeManual is an upgraded service that provides a digital owner’s manual for a home, letting users download manuals/warranty information, find safety recalls on appliances, learn the age and useful remaining life of systems and much more.
“Pillar To Post Home Inspectors utilizes the most complete home inspection process using solid and proven techniques,” Ted said. “It offers the best dollar-for-dollar value in the home inspection market in North America.”
Added Yvette: “Ted possesses the same adventurous entrepreneurial spirit as my father. So when we looked for a business of our own, we looked to use both of our very strong skillsets to find business opportunities that would allow us to leave the corporate world and be our own bosses. When we came across Pillar To Post Home Inspectors we thought it was the perfect business that allowed us to combine and maximize both of our talents and work experience.”