Russell Vent wears a lot of hats for Paul Davis Restoration of Greater Rochester, NY and it appears he wears them very well, because he’s brought a Midas touch to the location that is one of the top performers in the North American franchise chain.
“Pretty astonishing for a young man without a college education,” said David Savage, the owner of PD of Greater Rochester and Russell’s boss and mentor. “Russell having achieved professional success in the trades without a college education, now looks for every opportunity to provide mentorship to members of his team and those around him who may be on a similar path.”
David Savage himself is quite the prized Paul Davis franchisee. He comes from an impressive career with General Motors as an engineer in the area of Hydrogen Fuel Cells, among other tasks and has owned the Paul Davis business for eight years. He’s built his Greater Rochester location into one of the most successful in the Paul Davis system which consists of several hundred offices in North America. And he prides himself on building great team players, something he sees as key for this particular industry.
“You can interview a candidate and they look great on paper,” said Savage. “They say all the right things in the interview too. But until you really see how they perform under stress; you have no idea what they are capable of.”
This is what happened with the 35-year-old Vent who joined the company in March 2017 as a project manager and was named general manager in February 2021.
Vent oversees the company’s seven divisions, which range from Fire Restoration to Asbestos Abatement, and is responsible for 12 project managers, 4 directors, 6 sales and office staff members and 24+ field employees.
It all translates into the success of the Rochester office – which is a full-service water, fire, content/textiles, mold, asbestos, and reconstruction restoration contractor – generating millions in profitable revenue annually with a history of 30 percent growth or more year over year. The office is on track to do $14 million this year. Its NPS (Net Promoter Score), a metric used in customer experience programs that is used to measure customer loyalty, increased from 42 to 82 during a three-year span.
“Throughout the years, Vent has operated at all levels of the company. He has functioned as technician, estimator, project manager, accountant, coach, and mentor,” said Savage. “As is common in this industry, Russell has sacrificed countless nights, holidays, and family gatherings; when duty calls or the team needs him, he is there. Russell loves his work. He hopes to own a restoration company, and with likely expansion plans coming in the near future, that will be a reality soon.”
According to Restoration & Remediation Magazine, millennials such as Vent are not only the largest adult generation in the U.S., but they are also the largest generation in the labor force at more than 56 million, per figures from the Pew Research Center.
Vent has helped to drive the meteoric growth of Paul Davis through his dedication to employee training for improved technical skills and safety and focusing on customer satisfaction. He has also mentored four technicians who advanced into crew chief and then project management roles, who now produce sizable amounts of revenue in each of their roles. Vent is also an expert on asbestos abatement and hospital infection control practices for the entire Paul Davis network.
“Restoration is a complex industry,” said Savage. “It takes many skills to be excellent in this business. One of those is compassion, as we see many people during one of the most unfortunate events in their lives. Restoring their property down to even the smallest item in a home, is crucial to the customer coming back from their crisis in a less traumatic manner. And it can become a part of a journey where they feel cared for and comforted. Our team members have to have all that and the skills to make it all happen. That’s why Paul Davis Restoration team members are known as ‘The Difference Makers’. We are very proud of that.”
Vent concluded, “I cannot emphasize enough the impact Dave Savage has had on my growth. He has provided me with guidance, mentorship, and patience throughout the years. His patience and constant push for me to better myself every day is so critical to any success I have had.”
About Paul Davis Restoration
For more than 55 years, Paul Davis Restoration has restored residential and commercial properties damaged by fire, water, mold, storms, and disasters. Paul Davis is a one-stop shop for disaster damage and restoration and is approaching 350 franchises throughout the United States and Canada. The professionals at Paul Davis are certified in emergency restoration, reconstruction, and remodeling. For more information, visit the company website at
www.pauldavisbusiness.com.